A Special Note About Children.

Children (persons under the age of 18) are not eligible to use the Site unsupervised and we ask that children do not submit any personal information to us. If you are under the age of 18, you may only use this Site in conjunction with and under the supervision of your parents or guardians.

Information We Collect.

Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience safer and easier. We only collect personal information about you that we consider necessary for achieving this purpose.

In general, you can browse the Site without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. If you choose to use our services, we may require you to provide contact and identity information, billing information, shipping information and other personal information as indicated on the forms throughout the Site. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature.

If you establish a credit account with us to pay the fees we charge, we collect some additional information, such as a billing address, a credit card number and a credit card expiration date and tracking information from checks or money orders.

Our Use of Your Information.

We use your personal information to facilitate the services you request. We use your personal information in the file we maintain about you, and other information we obtain from your current and past activities on the Site to: resolve disputes; troubleshoot problems; help promote safe trading; collect fees owed; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; and as otherwise described to you at the time of collection. We may compare and review your personal information for errors, omissions and for accuracy.

If you choose to open a credit account, or otherwise provide us with your financial information, we use your address and billing information to bill you and provide associated support.

Our Disclosure of Your Information.

As a matter of policy, we do not sell or rent any of your personal information to third parties for their marketing purposes without your explicit consent. However, the following describes some of the ways that your personal information may be disclosed in the normal scope of business to provide our services.

Legal Requests. Northern Hydraulics Inc. cooperates with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights, to help protect you and Northern Hydraulics Inc.. Therefore, in response to a verified request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, we can (and you authorize us to) disclose your name, city, state, telephone number, email address, and fraud complaints without a subpoena. Without limiting the above, we will not otherwise disclose your personal information to law enforcement or other government officials without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to: prevent imminent physical harm or financial loss; or report suspected illegal activity.

If you send an email, we do not use that email address for any purpose other than to send your email. We do not rent or sell these email addresses.

Security.

Your information is stored on Northern Hydraulics Inc.'s servers located in the United States. We use procedural and technical safeguards to protect your personal information against loss or theft as well as unauthorized access and disclosure to protect your privacy, including encryption, "firewalls" and Secure Socket Layers. We treat data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by users inside and outside the company. However, "perfect security" does not exist on the Internet.

Notice.

We may amend this Privacy Policy at any time by posting the amend terms on the Site. All amended terms shall automatically be effective 30 days after they are initially posted on the Site.

Shipping Policy

All items offered for sale can be shipped in the United States. Shipping means will vary from item to item, please call if unsure of method to be used. Primary shipping method is by UPS, FEDEX or Ground Transport.

All International orders will not ship until wire transfer is recieved from our bank, and they notify us of the sender and amount.

Return Policy

All returns will be subject to a 25% re-stocking charge unless prior arrangements are made. All returns will require a return goods authorization (RGA) before return.  All merchandise must be new and uninstalled to receive an RGA number. Used or installed items will not be accepted, no exceptions. All returned item freight charges will be the sole responsibility of the purchaser.

All Special order items are not returnable unless prior arraignments have been made with the manufacturer, and additional re-stocking charges will be the sole responsibility of the purchaser.

All Special order power units are charged a non-refundable 50% deposit, to put into the assembly line.

No returns will be accepted after 30 days from date of purchase. With no exceptions.